Frequently Asked Questions

How will the live video calling will work?

The call will take place on zoom and you will be asked to book a date, fill in a child’s information form (detailing the child’s likes and dislikes) and make payment at the time of booking.

After this is done, you will receive an e-mail confirmation. This e-mail will have the selected date and time of your call and a zoom meeting link. Live calls via zoom with Santa and his elf will last approximately 5 minuets.

Following the call, you will receive a copy of the call sent via email.

How will the pre-recorded video will work?

Each video is individually recorded and tailored to each child. Filming will begin the week commencing 23rd November 2020 and the videos will be sent via text message and email on 1st December thereafter the turnaround for videos is 7 Days.

Upon booking you will be asked to fill in an information form about your child’s likes and dislikes, this will be incorporated into the video message. Each video message will last approx. 90 seconds.

Is the video call and video for Adults and Children?

Yes, Everybody is welcome to use our Santa Service. It’s a fun filled interactive experience.

How long is the Video call/Pre-recorded video to Santa?

The live video call to Santa is approx 3-5 Minutes. Some video calls may be slightly longer or shorter.

The Pre-recorded video message will last approx 90 seconds.

What Languages can Santa speak?

Santa can speak English and Elfish. 

What will Santa Talk about?

You will fill in a form about your child and then we will base the information provided on the topics in the call or video.

How is Payment made for the video/call?

Payment is conveniently made through PayPal. It is safe and secure. Credit Card / Debit Cards are also accepted through PayPal.

How much money will rainbows receive from the call/video?

Rainbows children hospice will receive 100% of the money – Knightbridge Estate Agents have kindly provided the service free of charge meaning that 100% of the money paid will go directly to Rainbows.

After I have paid for the video/call – what is next?

If you have booked a live zoom call – you will have selected a time and date, you will be emailed the details of this call. Following the live call you will receive a copy of the zoom call.

If you have booked a pre-recorded video – Filming will begin the week commencing 23rd November 2020 and the videos will be sent via text message and email on 1st December 2020 thereafter the turnaround for videos is 7 Days.

What is the last day I can book and video or schedule a call?

The last day for requesting videos and calls is 16th December 2020.

Who do I contact if I have a problem?

If you have any concerns or problems please e-mail Santa-Video@knightsbridge-estates.co.uk and we will endeavor to respond within 48 hours